Return & Replacement Policy
No Returns Policy
We do not accept returns under any circumstances.
Replacement Policy
Eligibility for Replacement
Replacements are only available for defective, damaged, or incorrect products if a valid unboxing video is provided.
Without a valid unboxing video, no replacement will be processed.
How Replacements Work
Customer Responsibility:
- If you choose to courier the defective/damaged product back to us, you will be responsible for the shipping cost. An additional ₹200 charge will apply for couriered replacements.
- If you visit our shop and return the product in person, no extra charge will be applied, and the replacement will be provided for free
- Once the product has been picked up, the Refund is processed on the next 5-7 working days with the same transaction mode.
DreamStyle Responsibility:
- After receiving and verifying the returned product and video proof, we will send the replacement product at no additional cost.
Steps for Replacement
- Email us at support@dreamstyle.clothing with the unboxing video as proof and your request for a replacement.
- Upon approval, you will receive the return address to courier the product (if applicable).
- After inspecting the returned product, the replacement will be dispatched promptly.
Important Notes
- Without an unboxing video showing the product's damage or defect, no replacement will be provided.
- Customers choosing courier services for returning products will be charged ₹200 extra.
- In-store replacements are free of charge.